If your iPhone is not being recognized by the computer and coming up with “iPhone Can’t Connect to iTunes” error message, you can find below the steps to troubleshoot and fix this problem.
iPhone Cannot Connect to iTunes
The problem of iPhone Not Connecting to iTunes on a Windows computer could occurring due to various reasons, ranging from outdated Apple device driver and corrupted iTunes software to other reasons.
In general, most users have reported the computer coming up with “Cannot connect to iTunes” or “We could not complete your iTunes request” and similar error messages while connecting iPhone to Windows computer.
1. Restart Computer
Shutting down the computer helps in terminating stuck programs and processes, which might be preventing the computer from connecting iPhone to iTunes.
1. Disconnect iPhone from the computer.
2. Shut Down the computer and wait for it to completely shut down.
3. Wait for 30 seconds and Restart the computer.
After the computer restarts, open iTunes > plug iPhone into the computer and see if it is still coming up with an error message.
2. Restart iPhone
If Similarly, the problem could be due to stuck programs or corrupted cache file preventing the iPhone from connecting to iTunes.
1. Go to Settings > General > scroll down and tap on Shut Down.
2. On the next screen, use the Slider to Power OFF iPhone.
3. After 30 seconds, Restart iPhone by pressing the Power button.
3. Trust Computer When prompted
When you first connected iPhone to computer, it must have come up with “Trust This Computer?” pop-up, prompting you to select either “Trust” or “Don’t Trust” option.
1. Reconnect iPhone to computer.
2. On the pop-up that appears, tap on the Trust option.
If you do not see the pop-up, it is likely that you had selected Don’t Trust option and this is preventing the iPhone from connecting to iTunes.
To fix this, remove iPhone from the computer > go to Settings > General > Transfer or Reset iPhone > Reset and select Reset Location and Privacy option in the pop-up.
After this, reconnect iPhone to computer and this time make sure you tap on the Trust option.
4. Inspect Lightning Cable
Inspect the Lightning cable for damage, try connecting the cable to another computer to make sure it is working. If another cable is available, try connecting iPhone to computer using this cable.
5. Update iPhone
Make sure your iPhone is using the latest version of iOS and Apps.
1. Go to Settings > General > Software Update.
2. On the software update screen, tap on Download and Install (in case an update is available).
6. Update iTunes on Computer
1. Open iTunes on your Windows computer.
2. Once you are in iTunes, click on Help in the top menu-bar and select Check for Updates.
7. Update Apple Mobile Device Driver
As mentioned above, the problem could be due to the Apple mobile device driver on your computer being outdated.
1. Right-click on the Start button and click on Device Manger.
2. On Device Manager screen, expand Portable Devices entry, right-click on Apple iPhone and click on Update Driver option.
3. On the next screen, select Search automatically for updated driver software option.
4. After the Software is installed, open iTunes > reconnect iPhone to computer.
8. Update Apple Mobile USB Device Driver
1. Right-click on the Start button and click on Device Manger.
2. On Device Manager screen, expand Universal Serial Bus Devices entry, right-click on Apple Mobile Device USB and click on Update Driver option.
3. On the next screen, select Search automatically for updated driver software option.
4. After the Software is installed, open iTunes > reconnect iPhone to computer.
9. Repair iTunes App
If iPhone is still not being detected by iTunes, the problem could also be due to iTunes Software on your computer being damaged or corrupted.
1. Go to Settings > Apps > Apps & Features and click on iTunes > Modify option in the right-pane.
2. On the next screen, select the Repair option and click on Next.
3. Wait for Windows to Reinstall iTunes on your computer.
After iTunes is reinstalled, Restart the computer > Open iTunes and see if your iPhone is now available in iTunes.